Klerksdorp hospital Help Desk: 018 406 4456/4457
For Bookings: 018 406 4684 / 4715
Admissions: 018 406 4686/85
After hours: 4456/4457/4609
Tshepong hospital Help Desk: 018 406 3137
For Bookings: 018 406 3331/3311
Admissions: 018 406 3325/3280
After hours: 018 406 3134
Dear family member/Relative/ Friend – requirement for booking.
Welcome to Klerksdorp/Tshepong Hospital Complex. We wish you speedy recovery. For your convenience patients are advised to bring the following when visiting the hospital:
- Identity document
- Payslip/unemployment card/pension card
- Medical scheme card if you belong to a scheme
- Proof of address such as Municipal or Tribal Letter
- Appointment card or referral Letter
KT Hospital Complex has admissions unit, where the people start before going to any unit. The unit is about capturing and supplying patient with files from records department and collecting revenue. It further admits patients to relevant wards. The unit deals with inquiries telephonically and verbally. It specializes in data capturing and revenue collection. The unit has been operating since 1896 when the Hospital was established.
Patients get access to unit through referrals, urgent bookings from different doctors and local clinics as well as monthly appointments and staff wellness and emergencies. The service is provided South Africa citizens who require our service including our neighboring countries. The staff provides patients with custom care and constantly provides patients with information about the services they provide.
Access to Klerksdorp/Tshepong hospital services.
Emergency services: A 24 hour casualty/ trauma unit for emergency cases is located in West wing (Tshepong hospital). NB!!! The casualty/Trauma unit is dealing specifically with emergency / critical cases. All cases are carefully screened. Non – Emergency cases must please utilize the Primary Health care services.
Referral for outpatient’s services: To reduce waiting times, a referral and booking system is in place. Therefore, the General practitioner or Primary health care clinic must provide a letter of referral and secure a booking for you, by phoning the appropriate specialized clinic in the hospital complex.
Each specialized Outpatient Department (OPD) clinic has a specified number of booking on the clinic’s day, you will be given the first available date. If you miss your appointment you will be required to re-book. The outpatient department sees approximately 26000 patients per month and therefore can only see booked patients.
The patient’s file is confidential, no patient is allowed to leave hospital premises. if you need information on patient’s condition please speak to a nurse or doctor regarding the treatment plan of the patient, please speak to the unit manager to make an appointment for you with the doctor.
If a patient is discharged please make arrangements to fetch him/her as soon as possible
The hospital does not take responsibility for the personal possessions of patients.
Klerksdorp/Tshepong Hospital Complex Admissions & Records Department
“Batho Pele – Putting People First”. Our frontline staff are out-spoken when coming to caring for his patients and community and performs their duties with passion and dedication.
Our dedicated frontline staff in Klerksdorp/Tshepong Hospital Complex are instrumental in turning Records Department around and voluntarily organizing, coordinating their activities. They are highly trained in customer care skills which made it easy for them to interact and realize the needs of our patients/community.
We inspire our frontline to adapt the can-do attitude, plus a will-do attitude.
- This way we ensure that patients records are retrieval with speed from Records to Admissions Departments and any other department or unit that deals with patient health.
- A time frame of 45 minutes is set as a norm for patient to receive his or her file. In Klerksdorp/Tshepong hospital complex
Excellent customer service person
It is a common practice to him that patients’ are kept satisfied at all times. We believe that providing excellent customer service requires timely, accurate information from external customers regarding their needs. He strongly believes in the Batho Pele belief set that has been summarized by this slogan: “We belong, we care, and we serve.”
- We belong: we are part of the Public Service and should work together and respect fellow colleagues
- We care: caring for the public we serve – our customer / patients
- We serve: all citizens will get good service from the public servants.
We strive for excellence, and can begin to identify and work towards a new and more challenges within the Records Department.
Good Records and Admissions Departments in Klerksdorp Hospital
Harmony is frontline staff first priority when it comes to patients, staff members amongst colleagues and other departments. Management has laid a good working relation for all the stakeholders for services delivery to be carried out with knowledge of work ethnics. We will keep on promoting employee safety and wellness and maintains appropriate confidentiality.
Good Interpersonal Relation
- Frontline staff are expected to always show the patients, external stakeholders as well as all staff members that our institution considers them important by greeting them promptly, by always acknowledging them, even if he can’t be with them immediately.
- Frontline staff are expected to always remain polite and courteous when dealing with patients. Is expected to use clear simple language and humbly questions clients to determine their needs and requirements in order to clarify any issues they don’t understand..
Adherence to confidential and trustworthiness
- The officer properly handles confidential information. He doesn’t give out patient information or patient health records unless personally instructed so by the patient himself or herself. The officer has made it his daily duty that the staff member’s names must be fully fledged and visible and be placed at face value.
- In all respect frontline staff is expected to be not only trustworthy, but has high ideals for how he wants those around him behave. He is very good at understanding his responsibility to the department of health.
Excellent communications with all stakeholders.
- Anticipates monitors and meets the needs of internal and external stakeholders and respond to them in an appropriate manner.
- To communicate effectively with staff, patients, caregivers, relatives and members of the multidisciplinary team. This requires a variety of communication skills including education, motivation and empathy. It may include communicating to patients with a lack of understanding such as dementia, or who are distressed.
- To liaise with the multidisciplinary team (doctors, allied health professionals and nursing staff, both internally and externally) regarding patient prognosis, treatment progression and discharge planning therefore ensuring a co-ordinate and holistic approach to patient care.
Good understanding of Clinical matters; our frontline staff can apply advanced clinical reasoning skills using relevant information to make daily clinical decisions regarding the appropriateness of administrative management and prioritization of a caseload within the scope of practice.
Success of the Frontline Unit.
- The success of Klerksdorp/Tshepong Hospital Admissions & Records Department can be seen in the frontline staff ability to organize and planning a daily caseload to maximize service provision, this includes delegating tasks to and supervising this work, either directly or indirectly.
- This has led to majority of patient receiving their file in time and 91% patient satisfaction in the past financial year.